How to Request an Evaluation
It's Simple:
1. Contact Me Directly
- Email: Sales@TweekGeek.com
- Phone & WhatsApp: 303-653-6341
- Let me know which product you'd like to evaluate
2. We'll Discuss Your System I'll ask about your current components, your room, and what you're trying to achieve. With nearly 50 years of experience, I can often provide insights that will help you get the most from your evaluation period.
3. I'll Ship the Product Once we've confirmed the evaluation, I'll ship the component to you at no charge. You'll receive tracking information.
4. You Evaluate Thoroughly Take the full 14 days. The item should be broken in, but we can allow extra time to break it in properly if it is not. Listen critically. Compare to what you have. Make notes.
5. Make Your Decision If it's transformative and exactly what you needed - keep it and enjoy! If it's not quite right - return it to Tweek Geek and your only out the cost of shipping. Either way, you've made an informed decision based on real-world performance.
What Makes This Different
You're Not Dealing with a Mega Retailer
When you call or email, you're talking directly to me - the owner. I've been an audiophile since the 1970s and running Tweek Geek since 2003. The conversation isn't scripted; it's a discussion between two people who care deeply about getting the sound right.
I've Personally Evaluated Every Product
I don't carry components just because they're popular or profitable. Every product in my catalog has been personally tested in reference systems. I know these products intimately - their strengths, their limitations, and which systems they'll excel in.
Honest Recommendations
If I don't think a component will work well in your system, I'll tell you. I'd rather lose a sale than have you be disappointed. Many customers have been with me for years, upgrading piece by piece, because they trust that I'm looking out for their best interests.
Long-Term Relationship
This isn't about a transaction. I've worked with customers for over a decade, helping them build and refine their systems. The evaluation program is part of that commitment to your long-term satisfaction and sonic success.
Frequently Asked Questions
Q: Why do you cover shipping TO me but not return shipping?
A: I want to remove the barrier to trying products, so I cover outbound shipping. Return shipping at your expense ensures that evaluations are conducted seriously and thoughtfully. It's a small investment in making the right decision on a significant purchase.
Q: What if I buy without auditioning and then want to return it?
A: You'll receive store credit rather than a refund. This is why I strongly encourage the evaluation program - it gives you true risk-free decision making with full refund potential.
Q: Can I audition multiple products at once?
A: Typically one at a time works best for focused evaluation. However, if you're considering multiple components (e.g., comparing two different power conditioners), contact me and we can discuss options.
Q: What if I damage the product during audition?
A: Normal audition use is expected and fine. If accidental damage occurs, contact me immediately. We'll work something out - I'm reasonable and understand accidents happen.
Q: How long does it really take to properly evaluate a component?
A: For most components, 7-10 days is sufficient. This allows for proper break-in (if needed) and multiple listening sessions. Some components (especially cables and power products) can continue to improve beyond two weeks, but you'll have heard enough to know if you're on the right track.
Q: Do I need to contact you before returning a product?
A: Yes, please. Contact me first so we can discuss what you experienced and ensure I receive the return promptly. I may also have setup tips or suggestions that could help.
Q: Why don't you offer this on used products?
A: Used and demo products are sold as-is at reduced prices. The price reduction reflects the "as-is" nature of the sale. All used products are tested and described accurately, but final sales help keep prices competitive on pre-owned gear.
My Commitment to You
With nearly 50 years as an audiophile and over 20 years running Tweek Geek, I've learned one fundamental truth:
The right component in the right system creates magic. The wrong component - no matter how well-reviewed or expensive - creates frustration.
The In-Room Evaluation Program exists because I'm committed to helping you find that magic in your system. I want you to make decisions based on what you hear, not on what you hope you'll hear.
This program isn't common in the industry because it requires trust, honesty, and a genuine commitment to customer satisfaction over short-term sales. But that's exactly how I've built Tweek Geek - one satisfied customer at a time, one great system at a time.
Ready to Experience It Yourself?
Contact me to discuss which component you'd like to evaluate.
Email: sales@tweekgeek.com
Phone & WhatsApp: 303-653-6341 Please leave a message, as I get a huge amount of spam calls. :)
Let's talk about your system, your goals, and how we can get you listening to the component you're considering - in your room, with your equipment, playing your music.
Because that's the only way to really know.
Tweek Geek - Curated by 50 Years of Experience
This is a one-person operation driven by genuine passion for audio excellence. When you work with Tweek Geek, you're getting my personal expertise and commitment.
